The administrative burden of generating regulatory reports consumed significant resources at a public hospital. For over $750K annually, two senior administrative staff and two nurses work up to six days a week to compile and submit a crucial regulatory report four times a year.
Even with their efforts, the department struggled to keep up, and the director requested an additional 50 full-time equivalent (FTE) hours to meet the growing demands of the task.
The Digital Health Worker (DHW) solution.
With a small strategic investment, the DHW will streamline and automate the reporting process. By taking over administrative tasks like generating reports and processing data, the DHW will drastically reduce the hospital's annual costs to around $60K for ongoing maintenance. But the benefits didn't stop there.
Our DHW impacts clinical operations. It will be programmed to analyse blood data from patients in the ICU and ED, instantly notifying the renal team if a patient shows signs of a potential Acute Kidney Injury (AKI). Early intervention by kidney specialists can potentially reduce more than 2,800-bed blocked days due to AKI, helping to alleviate pressure on the hospital's already overstretched capacity. This rapid response could save lives and significantly improve patient flow by reducing the number of blocked beds.
The DHW also integrates with the hospital's existing systems, pulling data from BOSSNET into the Electronic Medical Records (EMR) and Radiology Information System (RIS). This integration will reduce the imaging department's lost time by approximately 165 days of radiology clerical time each year, as staff will no longer need to search for patient data manually.
In simple terms, the DHW's investment pays for itself multiple times over. It slashes administrative costs, reduces nurses' time spent on non-clinical tasks, improves the speed and accuracy of regulatory reporting, and solves the chronic issue of bed blockages caused by AKI.
This is a small but powerful example of how a Digital Healthcare Worker can drive efficiency and savings.
Now we need to figure out what it will do with the remaining 9 hours a day that have not been used.