Meet DHW FoneD: Transforming Patient and Staff Conversations

Say Goodbye to Phone Tag & Voicemail Hassles

DHW FoneD transforms patient communication—seamless, smart, and always on. No more long wait times, missed calls, or voicemail black holes. Just instant, accurate, and effortless support.

Maximise Patient Satisfaction, Minimise Admin WorkFoneD handles appointment bookings, follow-ups, and patient queries like your best staff member—but faster, smarter, and at scale.

Patients get instant answers, reducing frustration and boosting trust.

Staff spend less time on the phone and more time on patient care.

Every interaction feels natural, personalised, and human.

Your Always-On, AI-Powered Virtual AssistantUnlike basic chatbots, FoneD truly understands patients, responding with empathy and precision. Whether confirming an appointment, checking test results, or answering billing questions, it ensures smooth, frustration-free communication.

Effortless Conversations That Deliver Real ValueFoneD replaces outdated IVR menus with natural, engaging interactions:

"Press 1 for appointments" becomes "How can I help you today?"

No robotic scripts—just clear, personalised support.

Secure, private, and always learning to serve patients better.

Smarter Workflows, Better Outcomes

Cuts phone traffic by handling routine inquiries instantly.

Reduces staff burnout by automating time-consuming tasks.

Ensures every conversation aligns with your organisation’s values and care standards.

Seamless Integration with Your Healthcare SystemsFoneD connects effortlessly with your existing platforms, providing real-time, accurate information while escalating complex cases to the right human expert when needed.

Built for Australian HealthcareDesigned to meet strict local security and compliance requirements, FoneD safeguards patient privacy while delivering reliable, unbiased support.

Scalable, Future-Proof, and Cost-Effective

Handles high call volumes without increasing staff workload.

Reduces operational costs while improving service quality.

Ensures your organisation stays ahead in an evolving healthcare landscape.

More efficiency. Happier patients. Less admin burden.The future of patient communication starts with FoneD.